news
shop

girl shop

shows
lyrics
links updated!
press & bio
discography
p's top 10+
contact
press photos
join email list
more store areas
all CDs
other girls
avengers
tshirts etc.
rarities

FAQs for the penelope.net store

Most popular question:

How much is shipping?

It varies by weight and country. For example: In the US CDs are $3, LPs/shirts $5; but for other countries shipping one or two CDs can cost $13, LPs $25.
US shipping amounts are pre-set in the PayPal buttons. If there's no Intl button - use the US button and I will weigh your stuff and email you a Paypal request for any additional airmail shipping fees.


Ordering in the USA:

Can I pay with a creditcard?
Can I pay with cash or a money order?
Can I pay with a personal check?
How will my order by shipped?



Ordering outside of USA:


Can I pay with a creditcard?
Can I use Paypal in my country?
Can I pay with cash or money order?
Can I pay with a personal cheque?
How will my order by shipped?


Other shipping questions

How long will it take to get my order?
Does Penelope really run this site?
What if my order comes arrives mangled, incomplete, or wrong?
How do I contact you with any questions?


Technical questions

Nothing happens when I click the BuyNow button. Why not?


US Orders:

Can I pay with a creditcard?
Yes. We use Paypal for all creditcard orders. It’s easy and secure. Click the “buy now” buttons to open a shopping cart. Domestic shipping and any applicable (CA state) tax will be added at the end of your transaction. There is no fee for you to use Paypal.

Can I pay with cash or a money order?
Yes, email me your order and I will calculate your shipping, then send your payment, with order and shipping address to PO Box 5001 Berkeley CA 94705.

Can I pay with a personal check?
Personal checks from the United States are accepted. Orders are sent after a ten-day clearing period. Make checks payable to "penelope houston". See cash ordering above.

How will my order by shipped?
By US mail, either First Class, Media Mail, or Priority Mail depending on the weight and contents.

back to top

Orders for outside the US:

Can I pay with a creditcard?

Yes. We use Paypal for all creditcard orders. It’s easy and secure. There is no fee for you to use Paypal.

You may use the “buy now” buttons, but the pre-set shipping fee may not cover your Airmail shipping costs. If this is the case we will send a further payment request for the extra shipping.

Can I use Paypal in my country?
Yes, it is very likely. Paypal is available in 190 countries and 17 currencies. We can only accept International creditcards through Paypal.

Can I pay with cash or money order?
Yes, you may send US$ or International Postal money orders. Please email me at the address below to calculate your shipping costs.

Can I pay with a personal cheque?
No, personal cheques are only accepted from US buyers.

How will my order by shipped?
By US Airmail.

back to top

How long will it take to get my order?
I will ship within 3 business days unless I am on tour. See tour dates.

Does Penelope really run this site?
Yes, and unless I’m on tour, I do all the shipping, so go ahead and ask for an autograph if you'd like one! If I'm on tour I usually have a friend ship for me, so it may take longer.

What if my order arrives and it is mangled, incomplete, or wrong?
Please email me at the address below.

How do I contact you with any questions?
Please email me.

Nothing happens when I click the BuyNow button
A new window will open with a Paypal shopping cart. You must allow pop-ups for this site.

back to top

penelope.net
PO Box 5001
Berkeley CA 94705